Refund Policy

At DesirePix, our commitment is to your 100% satisfaction through our unlimited revision service. Please read this policy carefully before making a purchase.

1. Our Core Promise: Unlimited Revisions Until Perfect

We firmly believe our service is a collaborative journey to bring your vision to life. Therefore, our unique commitment is: We offer unlimited, free revisions until the final image is delivered to you.

Our goal is to ensure the final picture you receive is a perfect match for your inner desire. We will work closely with you to make any necessary adjustments—including style, colors, elements, composition, and more—until it fully aligns with the blueprint of your dream.

2. Policy Core: Why Refunds Are Not Available

Given that our product is a customized digital good, it cannot be effectively “returned” once delivered. As such, we generally do not offer refunds.

Please understand that our specialized creative and technical service begins the moment we start crafting your vision using your personal portrait and specific desires. You are not purchasing a ready-made item, but a highly personalized creative and technical service. Here are the specific reasons for this policy:

• Nature of the Product: The final product you receive is a high-resolution JPG digital file. Once sent via email, the file can be easily copied and saved, making it impossible for us to “recall” or “restock” it as with a physical product.
• Instant Delivery and Value: Digital products are considered delivered upon completion and sending. Their value lies in the customized creative process and technology use.
• Customized Service: From the moment you place your order, our creative team and AI systems begin allocating resources and working exclusively on your project.

3. Exceptional Circumstances for Refund Consideration

In very rare and exceptional cases, we will consider a refund request:

• If you cancel your order before any creative materials (such as your portrait or desire description) have been submitted to us.
• If a fundamental failure on our part (e.g., a systemic technical fault) makes it completely impossible for us to initiate or deliver any draft images.

If your request does not fall under these exceptions, we will be unable to approve a refund. However, we strongly encourage you to utilize our unlimited revision service. We are confident that through continued communication and adjustments, we can create a result that amazes and satisfies you.

4. Our Guarantee

Our goal is not merely to complete a transaction, but to build trust and help you visualize your dreams. Our “Unlimited Revisions” guarantee is the embodiment of this commitment. Your satisfaction is our highest priority.

Questions?

If you have any questions about this policy or need assistance during the creative process, please do not hesitate to contact our support team. We are happy to help!